Refund Policy

Last updated: March 10, 2026

1. Our Commitment

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact us within 14 days of receiving your item.

2. Eligibility for Refund

To be eligible for a refund, items must be returned in their original, undamaged condition and original packaging. Custom or personalised orders are non-refundable unless they arrive damaged or defective.

3. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately with photographs of the damage. We will arrange a replacement or full refund at no additional cost to you.

4. Return Process

To initiate a return, contact us with your order details and reason for return. Once your return is approved, we will provide return shipping instructions. Return shipping costs are the responsibility of the buyer unless the item is faulty.

5. Refund Processing

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5–10 business days to the original payment method.

6. Non-Refundable Items

Digital downloads, personalised artworks, and items damaged due to misuse are not eligible for refunds.

7. Contact

For refund requests or questions, please reach out to us through the website contact details.